Looking To Use A Non Emergency Wheelchair Transportation Service? Important Questions You Should Ask
If you or a loved one use a wheelchair, you may be looking to hire non emergency wheelchair transportation to help you get from one point to another. As you look to hire one of these services, there are many factors to consider, including the price, if the service is licensed and insured and whether they are ADA compliant. In addition to these important factors, there are also a few equally important customer-based factors that you should consider. As you look to hire one of these services, here are a few of the customer service-based questions you should ask.
Do You Guarantee On-Time Pick-Up?
Many of the people who utilize non emergency wheelchair transportation services do so because they need to go to or from an appointment. You may need to get to a doctors appointment or a physical therapy appointment. As such, it is extremely important that you be early or on time so your appointment is not cancelled. Some services will allow you to reserve a time slot for your transportation services and they will guarantee an on-time pick-up. Others will simply ask you to call the day of and assign you a time window in which they will arrive, with no guarantee. Always ask if they guarantee an on-time pick-up if you need to arrive somewhere by a specific time.
Do You Offer Door-to-Door or Curb-to-Curb Service?
Another important question to ask when you are looking to hire a non emergency wheelchair transportation service is whether they offer curb-to-curb service or door-to-door service. Curb service means that the driver lets you out in the parking lot or driveway of your home. You have to wheel yourself inside a building or into your home. Door-to-door services means that the driver will assist you in getting in the building or getting in your home. If you need assistance, always look for a service that offers curb-to-curb services.
If Requested, Will You Wait?
The last important question you should be sure to ask is whether they will wait, if requested. Some services will drop you off. They then request that you call them when the appointment is over, when you are done shopping or whenever you are ready to be picked back up. Other services will charge you a waiting fee and wait outside of the medical facility, store or other venue until you are ready to leave. If you would prefer your ride is waiting for you when you are ready to leave, always look for a service that will wait for you.
Not every non emergency wheelchair transportation service offers the same services. Asking these customer-based questions will help you find the service that can best assist you or your loved one when you need to hire one of these services for your transportation needs.